Privacy Policy

At Accucia Softwares, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and share your information.

Privacy Policy for Accucia Softwares Website

1. Introduction

Accucia Softwares ("we" or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and share your information when you use our website, mobile app, or other services ("Services").

2. Information We Collect

We may collect the following types of information from you:

  • Information: This includes your name, email address, phone number, physical address, and any other information that can be used to identify you.
  • Usage Data: This includes information about your interactions with our Services, such as the pages you visit, the features you use, and the time you spend on our platform.
  • Device Information: This includes information about your device, such as the type of device, operating system, browser, and IP address.

3. How We Use Your Information

We use your information to:

  • Provide and improve our Services
  • Send you important information about our Services
  • Respond to your inquiries and requests
  • Personalize your experience
  • Detect and prevent fraud and abuse
  • Comply with legal requirements

4. How We Share Your Information

We use your information to:

  • Provide and improve our Services
  • Send you important information about our Services
  • Respond to your inquiries and requests
  • Personalize your experience
  • Detect and prevent fraud and abuse
  • Comply with legal requirements

5. Your Choices

You have the right to access, correct, delete, or restrict the processing of your personal information. You can also object to the processing of your information for marketing purposes. To exercise these rights, please contact us at hello@accucia.com.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Privacy Policy for Accucia Softwares App

1. Information We Collect

Personal Information

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Company name
  • Geolocation (for technician tracking purposes)
  • Location Data: Using certain features of our mobile app, we may collect your precise or approximate location data to enable features like technician tracking, job assignment, and service efficiency. You can control location access via your device settings.
  • Device information (e.g., model, operating system)

Non-Personal Information

We may also collect:

  • App usage data (e.g., features accessed, time spent on the app)
  • Error logs for app performance improvements

Cookies and Tracking Data

The App may use cookies or similar tracking technologies to enhance your experience and analyze usage patterns.

2. How We Use Your Information

We use the information collected to:

  • Provide and maintain the App's functionality.
  • Improve and optimize user experience and performance.
  • Manage appointments, maintenance schedules, and breakdown alerts.
  • Facilitate communication with clients, technicians, and business partners.
  • Send notifications for maintenance reminders, job updates, and service alerts.
  • Track field technician locations for operational efficiency.
  • Respond to customer support inquiries.
  • Send updates, promotions, and relevant business information (with consent).

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share data under the following circumstances:

  • With Service Providers: For services such as hosting, data analysis, or customer support.
  • With Your Consent: When you provide explicit consent to share data with other parties.
  • Legal Compliance: To comply with legal obligations, law enforcement requests, or protect our rights.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no electronic transmission or storage system is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, data will be securely deleted.

6. Your Privacy Rights

You have the following rights concerning your personal data:

  • Access and Review: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Withdraw Consent: Withdraw consent for processing your data (where applicable).

To exercise these rights, please contact us at hello@accucia.com.

7. Children's Privacy

Our App is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted in the App with the "Effective Date" updated. We encourage you to review this policy frequently.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

10. Account Deletion

You have the right to request the deletion of your account and associated personal data. To delete your account:

  • Request Submission: Send an account deletion request to hello@accucia.com with the subject line "Account Deletion Request."
  • Verification: We may ask for verification to ensure the security of your data before processing the deletion.
  • Processing: Upon verification, your account and data will be deleted within 90 days, except for data we are legally required to retain.
  • Consequences: Deleting your account will remove all your data from our systems, and you will lose access to the App's services.

If you have any questions about account deletion, please contact us at hello@accucia.com.

By using the Accucia Softwares App, you agree to this Privacy Policy.

Have Questions About Our Privacy Policy?

If you have any concerns or questions about how we handle your data, feel free to reach out to our team.

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